Video Calling
Meta data strongly suggests that online psychological assessments and psychotherapy sessions produce the same results as in-person sessions. As such, at Equilibria, we utilise online video platforms for our the majority of our services.
Online sessions allow clients to take part from the comfort of their own environment, which can be especially beneficial for longer appointments.
On this page we will outline step by step how to use our chosen platform, along with other platforms. We are always available for last minute questions at 0141 331 2764, or on info@equilibriahealth.com.
Don't forget to fill out the consent and disclosure form ahead of your meeting, and to have photographic ID handy for your first meeting.
Google Meet
Google Meet is our chosen provider for our video calls. Unless you have specified otherwise, when your session has been booked, your clinician will have sent you a link for your google meeting.
Google Meet uses strong encryption to protect video calls while they are in progress. Sessions are accessed by secure links, and only invited participants can join or be admitted by the host. Google does not listen to or monitor meetings, helping to keep your sessions private and confidential.
Before You Join
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Allow access: When asked, please allow your camera and microphone so we can see and hear you clearly.
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Quick device check: You’ll see a preview screen before the session starts. This lets you check your camera, microphone, and sound so everything feels ready.
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Sign in (optional): You don’t need a Google account to join, but signing in can make the process a little smoother.
How to Join
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Using a link: Simply click the meeting link sent to you by email, calendar invite, or message.
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Using Google Meet: Go to meet.google.com or open the app and enter the meeting code provided.
After You Click “Join”
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Enter your name: If you’re not signed in, just type your name so we know it’s you.
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Ask to join: If you’re not on the calendar invite, click **“Ask to join.” We’ll let you in as soon as we see your request.
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Join now: If you’re on the invite, you can click “Join now” and enter straight away.
If Something Doesn’t Work
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Camera or microphone issues: This is very common and usually easy to fix—just check that your browser or device has permission to use them.
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Waiting room: If you’re waiting to be admitted, please don’t worry. We’ll bring you in as soon as your session begins.
WhatsApp uses end-to-end encryption for all video calls, meaning only you and your clinician can see or hear the conversation. Calls cannot be listened to or recorded by WhatsApp or any third party. This helps keep your sessions private and secure, even when using Wi-Fi or mobile data.
Before the Call
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Make sure WhatsApp is ready: Check that WhatsApp is installed and up to date on your phone.
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Find a comfortable, private space: Choose somewhere quiet where you feel relaxed and won’t be interrupted.
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Check sound and camera: Make sure your phone isn’t on silent and has enough battery. If prompted, allow WhatsApp to use your camera and microphone.
When the Call Comes In
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Answer the video call: Tap the green Answer button when the call appears.
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Camera control: Your camera may turn on automatically, but you can switch it off at any time if you feel more comfortable.
During the Call
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Adjust as needed: You can turn your camera or microphone on or off and switch to speaker or headphones at any point.
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Connection issues: If the video freezes or drops, don’t worry — we’ll reconnect or call you straight back.
If anything doesn’t work or you miss the call, just send us a quick WhatsApp message and we’ll help right away.
Zoom
Zoom uses strong encryption and secure meeting controls to help protect your privacy. Sessions can be password-protected, waiting rooms can be enabled, and only invited participants are admitted. Zoom does not monitor or listen to your sessions, helping ensure conversations remain private and confidential.
Before the Call
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Get ready: Make sure Zoom is installed on your device and that your camera and microphone are allowed when prompted.
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Find a comfortable space: Choose somewhere quiet and private where you feel at ease.
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Check sound and battery: Make sure your device isn’t on silent and has enough charge for the session.
Joining the Call
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Click the link: At your appointment time, click the Zoom link sent to you by email or message.
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Enter your name: If asked, type your name so we know it’s you.
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Join with video: Click “Join with Video.” You can turn your camera off at any time if you prefer.
During the Call
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You’re in control: You can mute/unmute or turn your camera on or off whenever you need.
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If the connection drops: Please don’t worry — Zoom may reconnect automatically, or we’ll invite you back in.
If anything doesn’t work, or you have trouble joining, just contact us and we’ll help you get connected.